1. Introduction
At NYC Elite Car Service, we value your business and strive to provide reliable, professional transportation. This Refund & Cancellation Policy explains how cancellations, refunds, and no-shows are handled.
Cancellations
- More than 24 hours before pickup: No fee; full refund issued.
- Within 24 hours of pickup: 50% of the fare will be charged.
- Within 4 hours of pickup or no-show: 100% of the fare will be charged.
Refund Method & Timeline
- Refunds are returned to the original payment method.
- Please allow 7–10 business days for processing, depending on your bank.
Surcharges
Additional charges (waiting time, extra stops, tolls, parking, damages, cleaning) are non-refundable.
By booking with us, you acknowledge and agree to this Refund & Cancellation Policy.
